Updates

Customer Reviews On Google

Many website destinations provide the ability or even encourage users to rate and review their experiences. Whether you agree or disagree with the concept of users leaving reviews about your business (many times relatively anonymous) its NOT going away. In fact its becoming so important that its believed many users will seek reviews about a new business before they will even consider going there.

Why are reviews about your business important?

If you are a business owner you know how important word-of-mouth is. Its a critical aspect in the success of your business. Customer reviews can single handily get a potential customer either interested in your services or click away fast looking for your competition. Its so important to address your online reputation. You may not be able to make everyone happy all the time, but you can certainly let others know that you care and that you are involved with addressing customers issues or concerns.

People are out there talking and when they do so online it stays around for a long time for all to see. You can join the conversation and with our service you can take on that daunting task of monitoring all of these sites that have reviews and other social mentions about your business and respond Promptly!

What is the best way to handle the flood of info?

Be very persistent in monitoring and tracking every site where users can rate and review your business. Respond to reviews in a timely manner.

Thank positive reviewers and invite them to your social media outlets (facebook, twitter)

Always be polite and eager to pleaseother people are watching.

We believe you should respond to negative reviews sincerely. Do Not try to bury them.

Flag spam/inappropriate reviews immediately, and follow up to make sure theyre properly removed. This a huge task to take on. Your online reputation is very important and should be treated as such. We provide the necessary time and effort it takes to track these reviews and provide you with a quality response you can decide to accept, amend, or decline as a public reply to the review in question. This isnt just to smooth over a single issue with this one customer, but really everyone else who is reading will be able to see your involvement and in many cases that will help soften the blow of a negative review or comment.





Customer Reviews On Google